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- What data do we store about you?We store what's needed for you to log in and write reviews: your email, your first name, your country and your reviews.
- How long do we keep your data?Most technical data is deleted automatically after 1 to 90 days. Your account and your reviews stay until you delete them.
- Where is your data stored?Your data is stored in Europe: the database on a server in London and the website with Vercel in Stockholm.
- Download and delete your dataYou can request a copy of all your data as a JSON file and delete your account under My profile, Settings.
- Delete your accountYou delete your account under My profile, Settings. Your reviews are removed straight away, and it can't be undone.
- Cookies and consentTrustSays only uses necessary cookies. You can always change your choice under Cookies at the bottom of the page.
- Who can see what on your review?Everyone can see your first name, your country and the review itself. Your email and your surname are never shown, not even to the company.
- Can I be anonymous?You need an account with an email to write a review, but others only see your display name and your country. The company never sees your email.
- Share your profileA public profile shows your first name, your country and your public reviews on one link. It's off until you turn it on.
- Your rights under the GDPRYou have the right of access, rectification, erasure and a copy of your data. You can do most of it yourself under My profile, Settings.
- Customer data and data processing agreement for businessesWhen you invite customers, we only store their email for the invitation and the reminder. The address is removed 30 days after sending.
- How we protect your dataAll traffic is encrypted, sensitive fields are stored encrypted, and IP addresses are only stored as a hash. Company owners must use two-step verification.
Still need help?Write to us and we'll get back to you. We reply on weekdays between 8 and 18.Contact us