Articles
- Why invite customers to review you?Invitations give you more reviews and a fairer picture, because every customer is asked, not just the ones who find their own way.
- The rules for invitations: all customers must be invitedYou must invite all customers in the same way, not just the ones you think are happy, and the invitation must not promise anything in return.
- Send invitations manuallyPaste customers' email addresses directly into the dashboard, and send the invitations straight away.
- Upload a customer list from CSV or ExcelUpload a CSV or Excel file with your customers, tell us what the columns contain, and send or schedule the invitations.
- Check and schedule a customer listBefore a customer list is sent, we show who will be skipped, and you choose whether it's sent now, tomorrow or spread over 5 days.
- Share your review link and QR codeYour permanent review link and QR code let customers review you from their phone, e.g. at the till or on the receipt.
- Send invitations automaticallyConnect your webshop so customers are invited after every order, and choose the timing and rules for the invitation.
- Connect ShopifyCreate webhooks in Shopify with your address from TrustSays, paste the signing key, and go live with automatic invitations.
- Connect WooCommerceCreate a webhook in WooCommerce with the address and secret from TrustSays, and go live with automatic invitations.
- Other platforms and your own systemDandomain, Magento, Zettle, Lightspeed, HubSpot and Klaviyo are coming soon; until then you can use the API, customer lists or a link.
- When is the invitation sent?The timing depends on how the customer was invited: straight away, at a chosen time or a number of days after the order.
- RemindersCustomers who haven't reviewed you get one reminder 7 days after the invitation if you have Start or a larger plan.
- When a customer unsubscribes from invitationsCustomers can always unsubscribe from your invitations with one click; after that they're skipped, however you invite.
- How many invitations can we send?Free gives 50 invitations a month, Start 500, Growth 5,000 and Partner unlimited; automation and reminders require Start.
- Sender name and reply-to addressChoose which name the invitation comes from, and which email address the customer's replies should go to.
- The invitation email and email templatesSee what the customer gets in the email, and how you change the subject line for the first invitation.
- Statistics for invitationsFollow usage, response rate and the status of each invitation at the top and bottom of the Invitations page in the dashboard.
- Why was a customer skipped?Customers are skipped if the email is invalid, listed several times, invited within 12 months, unsubscribed, or the quota is used up.
- The invitations aren't being sentGo through the typical reasons when customers aren't getting your invitations, and what you can do about it.
- Errors in the webshop connectionHow to fix the typical errors when Shopify or WooCommerce doesn't send orders to TrustSays.
Still need help?Write to us and we'll get back to you. We reply on weekdays between 8 and 18.Contact us